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FAQ

Can I pay with my Credit / Debit Card (Visa, Mastercard,AMEX...)

Yes sure, we use third party payment provider 2CHECKOUT to process card payments in our website.

2Checkout Security

2Checkout has advanced fraud protection, using more than 300 fraud rules whenever someone makes a purchase through your website. This is pretty impressive considering it covers all the bases you would expect. 2Checkout is PCI Level 1 certified, which is the highest level a company can have. They also have a three-tier defense strategy for detecting fraud in real-time. The goal is to call out fraudulent activity before it happens, and it seems like 2Checkout is doing a good job of it.

How do you take care of olive wood?

To clean or wash your olivewood products do so only by hand and with warm water and soap. Never submerge in water and do not put items in the dishwasher. After drying naturally the wood may look dull – and a little like it is losing its grain – but this can be corrected with simple olive oil.

Is olive wood hard?

Olive wood is very hard, strong and durable. It is deep brown in color with strong, oil-like grain patterns that are a beautiful distinguishing feature: no two olive wood products are identical. In addition, olive wood has natural antibacterial properties.

Can I return / exchange an item?

I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
What are the Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom and personalized orders

We can add custom engrave text or logo to your item for free. The customization is made by laser engraving machine.